Help centre
How can we help you?
Orders & payment
Placing an order and paying online.
How do I place an order?
Add items to your cart, then either pay online with Paystack or continue on WhatsApp for personal assistance. A WhatsApp inquiry is not a paid order until we confirm it and payment is received.
Which payment methods do you accept?
Online payments run through Paystack, which supports cards and mobile money. Available methods are shown on the Paystack payment page.
Pre-orders
Pieces made or sourced after you order.
What is a pre-order?
Pre-order pieces are made or sourced after you order, so they ship later than ready-to-ship items. The estimated lead time is shown on the product page. Some pre-orders may need a deposit, shown at checkout.
Delivery & tracking
Dispatch times and following your order.
How long does delivery take?
Ready-to-ship orders usually dispatch within 1–3 working days. Delivery time after that depends on your location. See our Shipping page for details.
How can I track my order?
Use the secure tracking link sent after payment, or visit the Track an order page.
Returns & exchanges
What can be returned and how.
Can I return or exchange an item?
Yes, within 3 days for eligible unworn items. Some items cannot be returned. See our Returns page for the full policy.
Sizing & fit
Finding the right size before you order.
How do I choose my size?
Check our Size Guide and measure yourself before ordering. If you are between sizes or unsure, message us on WhatsApp and we will help.
Your account
Signing in, orders and saved details.
Do I need an account to order?
No. You can pay online or send a WhatsApp inquiry as a guest. Orders you pay for online while signed in are saved to your account so you can find them later.
What can I do with an account?
See your orders, save delivery addresses, keep a wishlist and update your profile details.
I forgot my password. What should I do?
Choose “Forgot password?” on the sign-in page and enter your email. If an account exists for that email, we will send you a link to choose a new password.
Contact
Reaching the Pious Wardrobe team.
How do I contact you?
Reach us on WhatsApp, Instagram or email — see the Contact page.
Still need assistance?
Message us with your question, order number or the piece you are looking at and we will help.