Help centre
Returns & exchanges
Draft — last updated October 2026
Eligible returns
- Request a return or exchange within 3 days of receiving your order. Items must be unworn, unwashed, with tags attached and in original packaging.
- For hygiene reasons, hijabs, innerwear and accessories worn close to the face or body cannot be returned unless faulty.
- Custom-made, altered and pre-order items are made for you and are not returnable unless they arrive faulty or not as agreed.
Faulty or incorrect items
If you receive a damaged, faulty or wrong item, message us within 48 hours of delivery with your order number and photos. We will offer a replacement, exchange or refund.
How to start a return
Contact us on WhatsApp or email with your order number and reason.
We will confirm whether the return is approved and explain how to send the item back.
Unless the item is faulty or our error, the customer covers return delivery costs.
Refunds
Approved refunds are issued to the original payment method (or by mobile money where needed) once we receive and inspect the item. Please allow several working days for it to reach you.
Original delivery fees are not refunded unless the return is due to our error. Deposits on pre-orders are handled as agreed when the order is placed.
Need to start a return?
Message us with your order number and the reason for the return or exchange.